Kakobuy FAQ: official answers first, the common misreading second
Short answers to the questions beginners bring from threads, each with the help article that settles it, and the help entry points to use when it does not.
Frequently asked questions about Kakobuy and its community words
Is QC on Kakobuy free
Yes, the standard inspection photos are free (help 79). The inspection covers appearance, model, style and size only (help 89). Extra close-ups are a paid Personalized photograph at CNY 2 each.
What do GL and RL mean
Community shorthand for green light (ship it) and red light (return or exchange). Kakobuy has no such buttons; returns and exchanges go through the 5-Day Return/Exchange Guarantee, within 120 hours of Stocked in.
Does Kakobuy check if items are authentic
No. Inspection excludes authenticity, and the anti-counterfeiting policy (help 125) makes the buyer responsible for buying only authentic, legal products.
Is the Kakobuy Discord official
Yes. It is promoted on the login and home pages and listed on the contact page as a feedback channel. Order problems still go to live chat or [email protected].
What is a rehearsal
Kakobuy’s pre-pack service, called Pre-packaged in the help centre: CNY 18, done within 24 hours, so you see the real parcel weight before paying freight.
How long can items stay in the warehouse
100 days free from the status in storage, with a reminder at day 90; 60 days for abnormal packages. Extension costs CNY 10 per order per 30 days.
Why do I have to pay a shortfall
The seller changed the price, or domestic delivery cost more than was paid. It is requested before the order proceeds (help 83 and 75).
Are batch names official
No. The help centre never uses the word. A batch name is the seller’s description.
Who do I contact when something goes wrong
Kakobuy’s live chat (weekdays, 09:00 to 18:30 British time) or [email protected], with your order number and the official words for the problem. This site cannot see orders.
Where to get help, by the kind of problem
Kakobuy’s help centre has a keyword search and a category tree: types of services, after-sale service, account assets, value-added services, distribution and user notices. It responds to official words, so search “inspection” rather than “QC”, “Pre-packaged” rather than “rehearsal”.
For problems with an order, use live chat during its hours or email [email protected], and include the order number (OG number for items, S number for parcels). The Discord is for feedback and events. This site is not a support channel; we answer questions about these notes at [email protected].
When an item arrives wrong: the official route
Help article 33 is the official path when a parcel is signed for but something inside is wrong. Inspect the goods in front of the courier before signing where you can; if the outer box is damaged, refuse or note it. Keep the packaging, take photos, and contact customer service within 72 hours of receipt for missing items, damage or flaws.
Some things are excluded: goods already used or opened such as software and media, goods without original purchase vouchers, and items exchanged with original parts missing. Posting an unboxing first and filing later is the most common way to miss the window.
What makes a support request useful?
Include the order or parcel ID privately in the account message, the current status, the date the problem started and the outcome you want. For a wrong size, attach the selected variant and a readable label or measurement photo. For a shipping question, use the parcel number and latest tracking event. Keep this evidence out of public comments.